RETURNS

OUR POLICY

  • Products can be refunded or exchanged for free.
  • Products need to be returned or exchanged within 30 days of receipt.
  • If you have received a damaged item,100% MONEY BACK GUARANTEE.
  • If you need a return due to your personal reasons, please contact us within 15 days after receiving. And you will need return it at your own cost.
  • Products need to be intact and returned in the original condition.
  • Gift cards are non-returnable and non-refundable.

RETURNS PROCESS

Step 1: Please email info@getigoo.com and state the following:

Order Number

Please state if you require an EXCHANGE or REFUND 

Didn't suit me

Size was wrong

Not what i was expecting

Wrong color

Faulty item (please include images)

Step 2: Customer Care Center will reply with the return detail request.

Step 3: Return your products.Please ensure you send your package with tracking service as we are not responsible for lost package.

 

REFUNDS

  • It may take up to 3-5 business days to process your return after it has been received by our Customer Care Center.
  • Refunds will be issued in the same form as your original payment method.
  • All refunds are processed in USD

EXCHANGES

  • If the item you are exchanging is of less or greater value, you will be required to pay the difference or we will refund you the difference.

If you have any further questions please email us at info@getigoo.com.